The Partner Relations Process Manager reports to the Director of Partner Relations and works closely with Senior Leadership in the daily management of processes related to the integration, transfer, governance and separation of Partners. The Partner Relations Process Manager will implement organizational process improvement collaborating cross functionally to ensure alignment with the Firm’s business strategy. The incumbent will oversee end-to-end operations, facilitate and guide organized processes, foster relationships with a multi-department collaborative team and play a lead role in communications with stakeholders involved in the processes.

• Understand the day-to-day workflow of the Partner Relations processes, and act as an internal consultant by identifying and recommending process improvement solutions. Enforce quality assurance and ensure adequate reporting.
• Manage through unexpected issues such as date and requirement changes. Keep all stages of the process on track which may include taking into account personnel gaps and priority deadlines and being available outside standard business hours to liaise with stakeholders across differing time zones.
• Design, centralize and implement the Partner Relations process workflows using various firm tools.
• Implement tracking system for actions related to Partner status changes. 
• Oversee daily operations, resolve issues and troubleshoot issues as needed.
• Monitor and report to Senior Leadership about the status, issues and concerns of partner onboarding, transfers, governance, and departures.
• Support leadership and functional stakeholders by assessing their needs and providing recommendations for process improvements or system enhancements; gather feedback on current state and present recommendations for future state.
• Promote culture of organizational effectiveness. Develop or refine guidelines as needed for participants involved in the Partner Relations Processes including policies, practices, and procedures. Provide training and best practices to those involved in the processes.
• Lead all change management activities, such as roll-out and communication related to any new firm workflow processes with guidance from firm leadership.
• Collaborate with outside departments on special projects as needed.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources). 

Education and/or Experience: 

Required:

• Bachelor’s Degree in Business Administration or related field.
• A minimum of 7 years of experience in process management, project management or similar compliance/risk management role.
• Demonstrated success leading process improvement and change initiatives at the group and organizational levels, including problem identification and resolution.
• Strategic and creative problem-solving skills, including demonstrated ability to develop efficient systems and metrics to enhance decision-making processes.
• Excellent collaboration and influencing skills, including strong oral and written communication skills.
• Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.

Preferred:

• Experience at a large law firm or in a similar professional services environment.

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer