Under the direction of the Litigation Support Operations Manager, the Litigation Support Technician is responsible for learning all standard processes handled by the Litigation Support Operations department.  The Litigation Support Technician is responsible for assisting with the technical support of litigation support software applications and network systems, including maintaining and troubleshooting solutions for identified litigation support needs at the firm. The Litigation Support Technician is responsible for ensuring the accurate and timely copying, deleting, and record keeping of offloaded department data.

• Utilize, maintain and troubleshoot litigation support software applications
• Take tickets and learn to load received files onto network file servers according to file type
• Take tickets and learn to load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, removal of duplicates and overlay or merging of data into existing records and/or index databases.
• Perform quality checks, load data, and image files using litigation support applications such as Relativity or other data analysis software (such as Excel)
• Learn to create standard document productions from Relativity per the specifications of the case team/PM
• Ensure quality assurance and perform quality control measures on all processes performed
• Work with the eDiscovery Operations Manager and other members of the Operations and Project Management team to evaluate Litigation & Practice Support department data archiving and deletion procedures
• Interface with Records department on department data lifecycle issues
• Accurately maintain lists of data to be deleted or archived
• Run commands to copy, QC data copies, and delete data
• Assist in duplication, creation, tracking and destruction of media
• Ability to be flexible to work overtime as required
• Work towards Technician II requirements, which involves being able to function independently in rotating on-call schedule, the creation of document productions, and working overtime as necessary to handle afterhours or weekend tickets that come in during your assigned on-call periods
• Other projects as assigned

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources). 

Education and/or Experience: 

Required:

• Bachelor's Degree
• Technical skills with computers and Microsoft Windows operating system
• Efficiency with Microsoft Office, including Excel
• Ability to work independently or as a part of a cross-functional team in a production environment
• Flexibility to work overtime.

Preferred:

• Bachelor's Degree in CMIS, CS, Engineering or related field
• Experience with database and spreadsheet applications: Excel, SQL, etc.
• Knowledge of litigation database applications (eg: Relativity, LAW, NUIX, Case Map, Case Notebook, HighQ)
• Previous experience at a law firm or litigation support vendor

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer