Sidley Austin LLP

  • Marketing Technology Coordinator

    Recruiting Location US-IL-Chicago
  • Summary

    The Marketing Technology Coordinator for CRM supports the firm’s contact relationship management (“CRM”) platform, electronic marketing management tools and other related systems. The Coordinator is responsible for ensuring the integrity of the data and mailing lists within these systems and for executing the processes and procedures related to their use. S/He coordinates data quality management procedures and works closely with the appropriate resources to process contact, company, activity and other data. S/He contributes to the development and delivery of training programs as well as provides support to internal resources. Along with the rest of the CRM team, the Coordinator serves as an ambassador for the technology, people and processes related to CRM by encouraging its use and best practices.

    Duties and Responsibilities

    • Ensure the overall quality of contact relationship data by examining contact data changes and use of CRM system best practices
    • Monitor and analyze data changes made by system users, including lawyers, secretaries and other operations personnel
    • Perform data integrity processes and assist with targeted clean-up efforts within the CRM systems
    • Complete assigned daily data quality procedures, including checking for duplicate contacts, merging duplicate contacts, standardizing address data and ensuring that necessary data fields are populated
    • Monitor for returned mail and email bounce backs and update contact information as appropriate
    • Provide daytoday user support and troubleshooting assistance, as well as deliver standard training
    • Support data imports and export projects
    • Research and process changes to controlled data
    • Produce standard reports to support marketing initiatives
    • Provide support for various projects, as directed by the Marketing Technology Supervisor or Senior Manager
    • Develop familiarity with other marketing and business development systems


    To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).


    Education and/or Experience:


    • Minimum of 2 years’ experience working with marketing technologies, including CRM and electronic marketing management tools or other relevant database experience
    • Strong research skills leveraging internet searches, LinkedIn and other online databases
    • Demonstrated knowledge of MS Office, especially using Excel for reporting and analysis
    • Demonstrated ability to execute tasks and processes efficiently and effectively with minimal direct supervision



    • Experience with InterAction, Vuture, Gwabbit and similar technologies
    • Experience in a global law firm and/or professional services environment
    • Data entry and quality control experience
    • Bachelor’s degree from a four-year college or university or combination of education and relevant work experience


    Other Skills and Abilities:

    The following will also be required of the successful candidate:

    • Strong organizational skills
    • Strong attention to detail
    • Good judgment
    • Strong interpersonal communication skills
    • Strong analytical and problem solving skills
    • Able to work harmoniously and effectively with others
    • Able to preserve confidentiality and exercise discretion
    • Able to work under pressure
    • Able to manage multiple projects with competing deadlines and priorities


    Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.


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