Sidley Austin LLP

  • Knowledge Management Technology Specialist

    Recruiting Location US-IL-Chicago | US-DC-Washington
    Knowledge Management
  • Summary

    The Knowledge Management Technology Specialist will be responsible for supporting the day-to-day administration and management of the Firm’s the experience management platform and related systems. In addition, h/she supports the efforts to capture and maintain experience information including client and matter profiles in support of the Firm’s knowledge management efforts and contributes to the implementation and on-going support of knowledge management systems and processes related to experience management. H/she is responsible for developing practice-specific profiles while ensuring compatibility and consistency across the entire platform; collaborating with practice specific resources to define requirements and develop practice-specific workflows to collect experience information; ensuring the quality and overall data integrity of content entered into Foundation; providing technical support to practice resources.

    Duties and Responsibilities

    • Support the day-to-day operation of the experience management platform, data integration and related systems
    • Apply profile and configuration standards and process approved change requests to ensure the integrity of the data maintained within the experience management platform
    • Configure standard workflows and processes for data capture and reporting within the experience management platform
    • Develop working knowledge of the content and configuration of the experience management platform and integrated data sources
    • Coordinate data integration, import and export projects to ensure content is transferred and validated consistently
    • Prepare standard metrics reporting and related analysis to measure the quality and quantity of data maintained within the experience management platform
    • Conduct end-user training and provide support for "how to" questions and technical issues
    • Participate on project teams to develop and implement enhancements to the experience management platform and related systems
    • Identify opportunities to improve and/or add to the experience management platform and related processes and integration sources
    • Contribute to standard configuration documentation and related end-user materials for the experience management platform and related systems


    To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).


    Education and/or Experience:


    • Bachelor's degree from a four-year college or university
    • Minimum of five years of experience in a law firm, corporate legal department or professional services environment working with practice-related information and processes
    • Proficiency in MS Excel, MS Word and PowerPoint
    • Demonstrated ability to manage multiple assignments with competing deadlines and priorities under minimal direct supervision
    • Excellent written and verbal communication skills



    • Experience working with legal technology such as experience or expertise systems, research tools, work flow systems and/or legal project management or practice management tools
    • Demonstrated understanding of law firm structure and business practices, as well as practice-specific terminology
    • Experience managing projects from inception through planning, execution and completion
    • Knowledge of various external research tools such as Lexis, Westlaw, CapitalIQ, Thomson MonitorSuite and other resources


    Other Skills and Abilities:

    In addition to the above, the following may also be required of the successful candidate:

    • Excellent organizational skills
    • Excellent attention to detail
    • The use of good judgment and good interpersonal communication skills
    • Well-developed analytical and problem solving skills
    • Works harmoniously and effectively with others as part of a team
    • A self-starter who desires to show ownership and commitment to the job
    • Exercises confidentiality and discretion


    Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.


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