Sidley Austin LLP

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Messaging Engineer

Messaging Engineer

Recruiting Location 
Information Technology

More information about this job


This Messaging Engineer position is responsible for operational support of and project initiatives involving Sidley’s Messaging and Active Directory environment. This position provides maintenance, support, and enhancements of the messaging systems including Exchange, Outlook, Mobility, Proofpoint, Email archiving, Active Directory, WAN acceleration, Load Balancing & Application Performance Management.


Duties and Responsibilities

  • Analyzing, planning, testing and implementation of Active Directory and Messaging application software
  • Actively pursuing new technologies to improve effectiveness and efficiency of the Active Directory and Messaging systems
  • Actively pursuing new technologies to improve user experience especially in terms of Mobility
  • Monitoring and analyzing the Active Directory and Messaging systems to ensure 100% uptime operational availability
  • Support high availability technologies
  • Performing root cause analysis and providing recommendations to improve efficiencies and resolve problems 
  • Resolving problems with Active Directory, Messaging and Application Performance systems and technologies
  • Escalating problems to vendors
  • Providing troubleshooting training to the User Support team
  • Implementation and maintenance of disaster recovery solutions
  • Documenting system uptime and usage metrics
  • Maintaining documentation of processes, procedures, troubleshooting guides and change management logs
  • Provide 24x7 on-call support on a rotating basis
  • Flexible to work overtime as required.


Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (the “Duties”) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Employees or applicants who need an accommodation should contact Human Resources. If you need such an accommodation, please email (current employees should contact Human Resources).


Education and/or Experience:


  • Bachelor’s degree and/or equivalent combination of education, training and experience
  • A minimum of 5 years of experience in Active Directory and Messaging
  • Proven troubleshooting abilities
  • Specific Messaging experience including:
    • Expertise in Microsoft Exchange Server 2010/2016 (to include monitoring, clustering, HA/DR, backup/restore, and attached storage)
    • Expertise in Mobility specifically with the Blackberry Work Suite
    • Expertise with Proofpoint including the multiple security features available
    • Expertise with Active Directory
    • Strong understanding of Mobility
    • Strong understanding of Load Balancing specifically F5s
    • Strong understanding of WAN Acceleration specifically Riverbed
    • Strong understanding of Application Performance Management tools such as Cascade
    • Strong understanding of message routing technologies
    • Experience with SMTP gateway tools and appliances
    • Experience with Messaging monitoring & reporting tools
    • Understanding of TLS / SPF connections to firm clients
    • Understanding of Outlook Web Access (OWA)
  • Strong understanding of technical networking
  • Strong knowledge of Storage Area Networks
  • Strong knowledge of Windows 2008 R2, 2012, & 2016
  • Strong planning and analysis skills
  • Strong documentation skills
  • Strong understanding of MS Office Suite and Document Management Systems
  • Strong understanding of email clients


Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities
  • A self-starter who desires to show ownership and commitment to the job



Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.