Sidley Austin LLP

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Message Center Representative – Temporary to Hire

Message Center Representative – Temporary to Hire

Recruiting Location 
US-IL-Chicago
Department 
Office & Facility Services

More information about this job

Summary

The message center representative is responsible for answering and directing all firm calls to the appropriate individuals. The message center representative also handles facility requests and responds to various customer inquiries. The position may require overtime. This position will initially be temporary with a successful candidate becoming permanent.

Duties and Responsibilities

  • Answer and direct all incoming firm calls;
  • Answer all general directory customer inquiries;
  • Relay messages for firm personnel through email and/or voicemail when appropriate;
  • Review daily schedule listing of secretary's locations and extensions;
  • Place conference calls and record relevant billing information for call participants;
  • Process unidentified firm mail;
  • Perform data entry of facilities requests into the ServiceNow tracking system;
  • Track and record all relevant billing information when dialing long distance calls for firm personnel;
  • Report all emergency related issues to designated officials;
  • Assist with conference center receptionist responsibilities when needed;
  • Recognize and alert the supervisor of various call trends;
  • Assist with the training of new message center representatives;
  • Make updates to the department procedure and reference manual as needed;
  • Other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the “Essential Duties”) satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

 

Education and/or Experience:

Required

  • Minimum 1 year experience in a customer service role, i.e., reception, service desk, or switchboard environment
  • Proficiency in MS Office
  • High School diploma or equivalent

Preferred

  • Reception or service desk experience
  • Data entry experience

Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities
  • A self-starter who desires to show ownership and commitment to the job

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.