Sidley Austin LLP

Returning Candidate?

Client Accounting Supervisor

Client Accounting Supervisor

Recruiting Location 

More information about this job


The Client Accounting Supervisor is responsible for the management and supervision of the Billing Help Line day and evening staff. The responsibilities of the Billing Help Line team include, but are not limited to, time entry support, time and cost maintenance, client matter maintenance, personal accounts management and ad hoc reporting and analysis. The Client Accounting Supervisor will oversee the Firm’s nightly finalization business process and provide backup coverage as needed. The business hours for the Billing Help Line are M-F, 8am-12am CST.

Duties and Responsibilities

  • Direct supervision of the Billing Help Line staff including the Evening Client Accounting Assistant. The schedule for the evening shift is M-F, 4pm-12am.
  • Manage the day to day business operations of the Billing Help Line which includes time entry technical support, time and cost card maintenance, client matter maintenance, bill reversals, write offs, payment allocation, ad hoc reporting and analysis and responding to audit letter inquiries.
  • Supervise the Firm’s nightly finalization business process which involves generating nightly finalization reports and balancing the day’s financial activity to the Firm’s Snapshot report; analyze and explain discrepancies to management.
  • Monitor various reports for data integrity; identify discrepancies and resolve issues timely.
  • Respond to billing and collection inquiries from Partners, secretaries and other staff in a timely matter. Ensure items are resolved completely and accurately.
  • Train staff within and outside our department on processes and procedures
  • Responsible for the direction, supervision and development of staff in a fast-paced environment. Provide ongoing feedback and mentoring to all direct reports. In conjunction with Client Accounting Manager, write and conduct annual performance appraisals.
  • Work closely with the manager and other supervisors to assess staffing requirements in the client accounting department.
  • Prepare documentation of processes and procedures.
  • Provide excellent client service to our attorneys, secretaries, billing specialists, clients and other Firm personnel.
  • Determine, propose and implement process improvements for operational efficiency.
  • Provide recommendations to management. Must be able to design meaningful and useful analysis of business problems and potential solutions.
  • Other duties as required.



 To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).

Education and/or Experience:


  • Bachelor’s degree
  • A minimum of 5 years of work experience in a relevant position
  • 1-2 years of previous supervisory experience



  • Previous law firm experience
  • Experience with Elite Enterprise
  • Implementation of or exposure to various client billing agreements
  • Knowledge of Microsoft Word, Excel, and Office


Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities
  • A self-starter who desires to show ownership and commitment to the job
  • Strong customer service skills

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.