Sidley Austin LLP

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Technology Training Specialist

Technology Training Specialist

Recruiting Location 
US-DC-Washington
Department 
Human Resources

More information about this job

Summary

The Technology Training Specialist delivers end-user training on all Firm standard software and hardware for both newly hired employees and existing lawyers and staff. He/she will provide technical and operational support during the design, development, evaluation, and promotion of training and related initiatives of the Firm and will undertake integrated special projects, as assigned.

Duties and Responsibilities

  • Conducts technology training for local regional offices (Washington DC, Dallas, and Houston) including hands-on classroom instruction, software demonstrations and briefings, workshops, one-on-one coaching, “Lunch & Learn" sessions, and the facilitation of online, virtual learning via webinar or video conference.
  • Collaborates virtually with the firmwide technology training team; provides input into and executes firmwide technology training strategy as directed to ensure a high quality and consistent approach in all offices for technology training.
  • Maintains relationships with key office stakeholders by meeting monthly to consult on local technology training needs, and develop a schedule of course offerings to accommodate.
  • Collaborates and provides feedback on the design, development, and review of curriculum and training documentation for new applications, software upgrades, and programs such as New Hire/Technology orientation (Tech O) training, Summer Associate training, and Fall Associate training.
  • Reviews and edits newly developed training documentation for firmwide upgrades and/or new software such as Quick Reference Guides, Instructor Outlines, and Participant materials, as requested.
  • Plans and develops specialized training for various local practice groups on an as needed basis.
  • Oversees scheduling of training classes based upon availability of classrooms, equipment, and training resources. Creates a monthly training calendar of all training activities and meetings. Develops communication methods to market training programs.
  • Works with the Technology Training Coordinator to enter classes and programs, and maintain training data in the Firm’s Learning Management System. Generates class rosters, reports, and forms, as requested.
  • Uses and makes recommendations to update surveys to stay current on learning measurement strategies and metrics.
  • Develops special training projects (local office or firmwide) which may include a needs assessment, program design, pilot/teach-backs, facilitation, and survey/evaluation methods and train-the-trainer materials on an as needed basis.
  • Provides ongoing feedback to IT floor support to help improve the effectiveness of end-user technology deployments and IT services delivery.
  • Collaborates with Service Desk staff to investigate, resolve, and follow up on users' software problems.
  • Collaborates with software rollout teams by participating in pilot orientation sessions, conducting testing and reporting results, soliciting feedback from pilot users, and compiling statistics of overall pilot results, as needed.
  • Maintains relationships with outside training vendors and provides oversight to contract trainers, when needed.
  • Identifies and recommends continual areas for improvement to achieve and deliver higher quality service to our end users.
  • On a case-by-case basis may help design, facilitate, and measure professional training programs for staff.
  • Stays up to date with current trends in training, technology, and instructional delivery methods.
  • Ability to travel 10% of the time or less.
  • Performs other job-related duties, as required.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (the “Duties”) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.   Employees or applicants who need an accommodation should contact Human Resources. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

 

Education and/or Experience:

Required:

  • A minimum of 3 years in technical training and support 
  • Advanced knowledge of Windows-based systems such as the Windows 10 Operating system and Microsoft Office 2016 suite
  • Must be proficient in the application of instructional design, curriculum design, adult-learning principles, and measurement strategies
  • Thorough knowledge of best practices and experience in facilitating training workshops and training programs virtually with remote participants via video conference and webinars. Understands and has experience with how to utilize all facets of remote training tools such as Webex and/or Adobe Connect
  • Thorough Knowledge of best practices in delivering instructor-led training in the classroom and in facilitating technology training
  • Ability to deliver trainings both in the classroom and virtually with remote participants
  • Ability to travel to other Firm offices to conduct training, when necessary

 

Preferred:

  • Experience in a law office, legal environment, or a professional services environment
  • Familiarity with Document Management Systems and other legal applications (iManage DeskSite/FileSite, redlining tools, and Word numbering applications)
  • Associate or Bachelor's degree

 

Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

 

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.