The Applications Support Analyst is a Tier-1 support analyst and will manage user needs and inquiries. The role will be the first point of contact for all Accounting applications related issues. The management of intake queue and users’ expectations will be the primary focus for this role. In addition to facilitating and resolving a wide variety of access requests, user inquiries and application administration issues, the role will also be responsible for assigning and tracking the status of those requests, as well as escalating to Applications and Program Analysts (Tier-2 and 3 support) for further investigation. The Applications Support Analyst will work independently, as part of a team, to deliver outstanding service and support.
Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email firstname.lastname@example.org (current employees should contact Human Resources).
Education and/or Experience:
Other Skills and Abilities:
The following will also be required of the successful candidate:
Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.