Sidley Austin LLP

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IT/Records Technical Support Assistant

IT/Records Technical Support Assistant

Recruiting Location 
Information Technology

More information about this job


The IT/Records Technical Support Assistant will provide entry-level support to IT/Records Management. He/she will perform records management tasks with document and electronic data and provide hands-on assistance with user-facing hardware, software and audiovisual duties.

Duties and Responsibilities

Records Management (RM):

  • Under the supervision of the Electronic Records Specialist, index, search, retrieve, archive and dispose of electronic records using the Firm’s document management system, iManage.
  • Under the supervision of the Electronic Records Specialist, import and/or export data from archived email storage and document management system.
  • Assist with the implementation of quality control assessments used to measure the accuracy of document classification in document management system workspaces. Facilitate reclassification of incorrectly profiled documents.
  • Provide support for and guidance on the classification of electronic documents according to the Firm’s records/document classification scheme.
  • Prepare files for scanning to electronic images, perform scanning and implement quality control inspection.
  • Under direction of an Electronic Records Specialist, assist with the Office of General Counsel (OGC) collections of responsive email.
  • Process hardcopy and electronic records received in conjunction with the onboarding of new lawyers or the transfer of matters to the Firm.
  • Under the direction of the Electronic Records Specialist, carry out email filing, document profiling and adjustments to document security in response to departures and requests from users.
  • Under the direction of the Electronic Records Specialist, carry out tasks for the collection, review and release of hardcopy and electronic records necessary to comply with file releases associated with client requests.  
  • Complete tasks for hardcopy and electronic records disposition, including email and litigation support data, in response to court-ordered document destruction or implementation of Firm retention policies.
  • Assist with projects to organize and classify unstructured data.
  • Provide support and recommendations for electronic records migrated from shared drives or other electronic records storage to archival storage.
  • Ensure security and protection of the Firm’s records held on-site.
  • Conduct annual records inventory/audit of physical records managed by the office.
  • Provide customer service to all users, attorneys, paralegals and administrative staff with document management system and email management requests.


  • Under the supervision of a Technical Support Specialist, image and install personal computers (Windows compatible), printers and other computer peripherals.
  • Ensure each workstation is configured with accurate end user information.
  • Analyze and troubleshoot common computer problems.
  • Monitor work tickets. Respond promptly. Follow up with end users and records work progress and solutions.
  • Under the supervision of a Technical Support Specialist, assist end user to resolve computer related problems such as inoperative hardware or software.
  • Assist the Technical Support Specialist with work projects such as conversions to new hardware or software.
  • Install and test software packages and upgrades.
  • Conduct modular repairs and maintenance of computer equipment on a timely basis to minimize user downtime.
  • Assist the Technical Support Specialists with maintaining inventory and tracking of all computer equipment, supplies and accessories. Record moves and changes with accuracy.
  • Provide backup and assistance for the Conference Room Technicians with setting up basic audiovisual support and video teleconferencing.
  • Other duties as assigned


Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).


Education and/or Experience:


  • A minimum of six months experience in a professional environment in either an electronic records or IT support position.  
  • Working knowledge of Microsoft desktop applications.

Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities


Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.