Sidley Austin LLP

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IT Operations Engineer - Saturday - Wednesday 1:00 p.m. - 9:00 p.m.

IT Operations Engineer - Saturday - Wednesday 1:00 p.m. - 9:00 p.m.

Recruiting Location 
US-IL-Chicago
Department 
Information Technology

More information about this job

Summary

This position will work Saturdays through Wednesdays, 1:00p.m. to 9:00p.m.
 
As a member of the Network Operations Center (NOC), the IT Operations Engineer is responsible for ensuring that IT systems are monitored and functioning appropriately. Using IT Operations monitoring and management tools, the engineer will provide technical troubleshooting, oversight, and escalation for complex network, server, and storage incidents. The NOC will also provide 24x7 incident management for major incidents that require coordination of communications, tracking of issues, and escalation to management. The IT Operations Engineer will support Enterprise Applications, Enterprise Architecture, and Infrastructure Engineering with hardware break/fix, vendor interaction, maintenance, and system/software updates.

Duties and Responsibilities

  • Provide effective support of the Firm’s Information Technology environment and related components including server performance monitoring and reporting, tuning, system software updates, and troubleshooting.
  • Monitor a wide variety of information and network systems that include telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.
  • Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
  • Provide timely response to all incidents, outages, and performance alerts; categorize issues for escalation to appropriate technical teams with proper documentation and notification.
  • Collect and review performance reports and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
  • Perform tier 1 troubleshooting in an attempt to resolve issues related to network, telecom, server, storage, and data center related facilities; escalates as appropriate.
  • Monitor, test, and review systems identifying abnormal or suspicious activity, collect appropriate data to triage, and escalate for tier 2 investigation.
  • Resolve production incidents by working with internal and external technology support organizations; is accountable for owning the incident and driving through to resolution.
  • Manage service requests and execute standard changes with minimal supervision. Communicates, collaborates, and acts as a team player with others in order to ensure continuity and coordination of services while executing these changes.
  • Develop and document operations processes and procedures.
  • Notify and engage third-party service providers of issues, outages, and remediation status.
  • Provide incident management coordination by opening conference bridges, notifying proper staff and managers of major issues or outages, facilitating proper communication with Service Desk staff, and managing outage communications.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).


Education and/or Experience:
Required:

  • B. A./B. S. or equivalent work experience
  • Minimum 5 years NOC and/or IT Operations experience
  • Minimum 5 years' experience supporting network and server technologies including Microsoft, Cisco, EMC, HP and Dell
  • Working knowledge of router/switch/firewall configurations
  • Experience working with both applications and infrastructure vendor support
  • Demonstrated ability to troubleshoot and resolve issues on multiple hardware platforms including: Cisco, HP, Dell, and EMC Systems
  • Knowledge of common monitoring tools such as SCOM, SolarWinds, Hostmonitor, and the ability to interpret their metrics
  • Understanding and monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Experience in routing, switching, and TCP/IP troubleshooting techniques


Preferred:

  • Proficient with PowerShell  
  • ITIL Foundations certification
  • Industry recognized certifications in operating systems, networking, security, and/or storage MCSE: Server Infrastructure Solutions Expert
  • Minimum 2 years' experience with security monitoring
  • Configuring and troubleshooting servers and using Vendor System Management tools
  • SAN / NAS storage configuration and management of EMC equipment
  • Cisco IOS experience
  • Microsoft System Center Suite experience


Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

 

Sidley Austin LLP is an equal opportunity employer.