Assist with daily operations within the facilities department, including the message center, supplies, and the conference center.

• Provide clerical support to Facilities Management Director and Facilities Manager    including filing, reviewing and processing invoices and waivers, preparing and distributing correspondence, creating and maintaining various lists and schedules and assisting with reports; 
• Assist other support departments including, but not limited to, the Supply Department, Maintenance and Conference Center; 
• Coordinate and monitor work requests received through Facilities Hotline and distribute to appropriate department personnel as well as external contacts; serving as primary liaison for certain vendors including shredding, refrigerator, glass door maintenance, carpet cleaning, janitorial, movers, installers, and electricians.  Follow up as necessary;
• Provide backup to other facility department personnel as appropriate;
• Become familiar with building operations and interface with building management staff as directed;
• Assist with department’s customer service requests.  Other related duties as assigned. Handle and direct all incoming firm calls, answer Facilities Hotline calls;
• Answer all general directory customer inquiries;
• Relay messages for firm personnel through email and/or voicemail when appropriate;
• Process unidentified firm mail;
• Perform data entry of facilities requests into Sidley’s and Property Management’s Ticket Management system;
• Provide input to Facilities Manager relating to the department procedure and reference manual as needed;
• Process visitor office requests;
• Coordinate and assist with set-up of new hire workstations/offices;

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources). 

Education and/or Experience: 

Required:

• Experience in a customer service related role
• Excellent customer service attitude
• Effective and efficient communication skills
• Excellent telephone etiquette
• High School diploma

Preferred:

• Facilities experience
• Data entry experience
• Ability to type 45 wpm accurately
• Proficiency in MS Office Suite – primarily Word and Excel, and other firm software
• Understanding of operation of firm computer network
• Ability to accept responsibility and take initiative

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer.

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